Frequently Asked Questions tickets

Your existing ticket will be exchanged to a General Admission ticket and new tickets will be issued to the original ticket account holder by Ticketek by 30 Sep 2026.

Please ensure you have a valid Ticketek account and that the email address used for your Ticketek account is the same one used for your Ticketmaster account.

Sweet Things Package ticket holders will be issued a Sweet Things Package - General Admission ticket.
Early Entry General Admission ticket holders will be issued a General Admission Floor + A Couple Minutes Fast Pass Upgrade ticket
Strawberry, Peach, Watermelon and Apricot Reserved Seating ticket holders will be issued a General Admission Floor ticket.
Please refer to the email sent by Ticketmaster for further information.

Please contact us here if you have any questions regarding the transfer process.

The event will now take place at Western Springs Bowl, still on Saturday 17 October.

Please refer to the email sent by Ticketmaster for this information. The email has been sent to the account holders email address.

This event is all ages, with the following conditions:

• Children aged 14 and under must be accompanied by a parent or legal guardian at all times, and have purchased a valid ticket.
• Children aged 12 months and under do not require a ticket and should remain with their guardian at all times. Guardians with children 12 months and under are permitted in the GA Terraces, GA Embankment or Booths areas only.
• All other patrons, regardless of age, require a valid purchased ticket.
• Children aged 14 and under are not permitted on the standing floor without an adult (18+)

• Venue and event restrictions around prams and bag sizes still apply.
• Ear protection is strongly advised for infants.
• Sightlines may be affected by other patrons standing

*A guardian is defined as an adult responsible for the supervision and well-being of the child.

Artist Presale starts Tuesday 18 August at 12pm NZST, sign up at https://laylo.com/oliviadeano/m/pG1acL before Tue 18 Aug 9am NZST for access.
Handsome Tours Presale starts Wednesday 19 August 12pm NZST, sign up at https://bit.ly/OD26_akl-ps
General On Sale starts Thursday 20 August 12pm NZST.

General Admission - Floor $199.90
General Admission - Terrace* $199.90
General Admission - Embankment $169.90
*Unallocated, first come first serve terraces - no individual seats.
Transaction fee additional.

Priority entry via dedicated entry lanes
Exclusive Bar Lane
Early access to merchandise

A 6-seater booth located on the Terrace steps of the arena, with a panoramic view of the Bowl.
Bar Leaner table with individual seat per patron
Table service throughout the show

If you have any questions regarding your VIP package elements, please direct inquiries to vip@handsometours.com.

Shuttles
Event shuttles will be operating from Britomart in the CBD, before and after the show.
Locations: Great North Road, outside Western Springs Lakeside.
Please keep an eye on your emails to pre-purchase shuttle tickets when they become available.

Public Transport
It's easy to reach Western Springs Bowl on public transport with bus and train services from the City Centre and beyond. The nearest train stations are Morningside or Baldwin Ave. Plan your journey with Auckland Transport HERE.

Cycling
We do not have a dedicated bike parking facility, however there is a Lockey Dock on the left hand of Stadium Road as you head towards the venue. Bikes are locked at your own risk.

Accessibility
Western Springs Bowl & Handsome Tours are committed to delivering an exceptional and inclusive experience for all patrons with accessibility needs. Accessibility ticketing conditions are determined by the event organiser and administered through the preferred ticketing provider.
Dedicated mobility platforms are available at the back of the bowl and on the Terraces. Please contact the Ticketek Accessible line on 04 384 3840 to purchase tickets in this location.
For specific accessibility requirements please complete this form.

Mobility Parking
Western Springs Bowl is a mobility-friendly venue. To register your interest in redeeming a mobility parking permit for the Olivia Dean concert, please fill in the form here.
Western Springs Bowl will be in touch with more information later in the year, once the details have been confirmed.

Please note: Mobility parking is restricted for valid mobility parking permits only, and filling in this form does not guarantee you a parking space.

Please click here for more information on Prohibited and Permitted items at Western Springs Bowl.

Olivia Dean plays rain or shine. Umbrellas are not permitted inside Western Springs Bowl so please come prepared with a rain jacket or poncho.