Ticket Delivery

Ticketek reserves the right to change or modify delivery methods in its or the promoter's discretion.

Mobile Ticket Delivery Information/Conditions:

Ticketek's Mobile Ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. You'll be able to purchase tickets from either Ticketek's Web Site, Mobile Site or Call Centre and have them sent directly to your mobile phone.

You will have the option of sending every person in your booking their own individual ticket via SMS. Alternatively, you may wish to receive all Ticketek Mobile Tickets on your mobile phone and either forward them to your friends yourself or keep all tickets on your phone and arrive together with your friends.

Helpful tips when arriving at the event:
- If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking
- Before arriving at the event open your Ticketek SMS message
- Once your message has been opened, click on the link to reveal your Ticketek Mobile Ticket in preparation for scanning
- Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek Mobile Ticket (see the manufacturer's manual for instructions.)
- At venues using turnstiles, scan your Ticketek Mobile Ticket by placing your mobile phone with barcode displaying under the turnstile scanner.
- Where hand held scanners are used, simply present the Mobile Ticket to the customer service representative for scanning.
View full Ticketek Mobile Ticket FAQs.

Ticket orders are subject to credit/debit card approval and customer account verification

Delivery Information/Conditions:

Ticketek will only mail tickets to the residential address of the credit/debit card holder. We do not send tickets to PO Boxes or business addresses. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. Tickets purchased during a pre-sale will not be dispatched until after the advertised general public on-sale date. There are three delivery options:

Note that for general admission events, tickets can not be replaced. Ticketek recommends that you select Registered Mail for these events where available.

Collection Information/Conditions:

The only person authorised to purchase tickets is the credit/debit card holder. Tickets will be issued to the MyTicketek account or credit/debit card holder upon presentation of your Customer ID (found in your confirmation email) and Photo ID. If you have purchased concession tickets, you are also required to present a valid concession card. Tickets purchased during a pre-sale may only be available to collect after the general public on-sale date. We recommend you check the specific event page for ticket release updates before visiting a collection outlet.

Pre-Paid Collection Outlet
Parking ticket collection for Sydney Olympic Park (available from selected locations only)
Venue collection
Agency collection

ezyTicket™ Information

ezyTicket™ is currently available for selected events only.