1. Delivery Information

Delivery Conditions: Ticketek will only mail tickets to the residential address, business address or PO Box of the credit card holder. We do not courier tickets to PO Box. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. There are three delivery options:

PLEASE NOTE: General Admission Tickets - Should you not receive your courier package within 3-5 working days, please contact us on 0800 TICKETEK between the hours of 9-5pm Monday to Friday or we will be unable to replace your ticket(s) therefore you will need to purchase new ticket(s).

• Regular Mail
• Courier
• Rural Delivery

Please note: Unfortunately we are not able to post tickets to International addresses.

2. Collection Information

Collection Conditions: As part of the terms & conditions of sale, the only person authorised to purchase tickets is the credit card holder/owner and this same condition applies to ticket collection. Subsequently, only the credit card holder/owner may collect the tickets, and the credit card used to make the booking will be requested for identification purposes. There are two options for ticket collections:

• Venue Collection
• Venue/Box Office Collection

3. ezyTicket™ Information

ezyTicket™ is currently available for selected events only.

• How can I view my ezyTicket™ (PDF file)?
• How can I use my ezyTicket™ to gain entry to the event?
• What happens if I have a problem with my ezyTicket™?
• What if someone makes a copy of my ezyTicket™?
• Will Ticketek make this feature available for other events?

Tell us your thoughts or feedback using ezyTicket™. Email us at ezyTicket@ticketek.co.nz