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Top FAQs
Reserved seating tickets may be replaced with a Lost Ticket Voucher available from the Venue Box Office 1 hour prior to show time. An administration fee of $10 will be charged.

Please note there may be no replacement for General Admission tickets.

When contacting us about lost or stolen tickets please ensure you have:
  • your My Ticketek customer number.
  • details of the event including: name, date, time and venue.
  • an explanation of the circumstances.
Only the credit card holder is entitled to collect the Lost Ticket Voucher upon presentation of their credit card used to make the booking, sufficient photo identification and their My Ticketek customer number.
We endeavour to deliver tickets within New Zealand in 7-10 working days in accordance with New Zealand Post guidelines.

If you have not received your tickets after this time, please contact us online. We will lodge a request with New Zealand Couriers to trace items sent via courier. Tickets sent by regular mail cannot be traced.
When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message:

"Unable to obtain the tickets you requested.

Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats. Please try reducing the number of tickets you have selected, or try again. When tickets are no longer available the event will be displayed as Allocation Exhausted."

This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. you have requested 4 tickets yet there are no more than 3 seats next to each other in the venue, or all tickets have been selected by existing customers and they are in the process of completing their transaction. The event is only displayed as "Allocation Exhausted" when all transactions for Ticketek's entire available tickets have been completed as, on occasion, a customer may not complete their transaction and the tickets are then released back for another customer to select.
There are several ways to find the event of your choice on our homepage:
  • Click on the relevant picture/link on the home page to access event information or
  • Click the date you are looking for on the Calender or
  • Use the Search located at the top of the page to type in any word relating to that event or
  • Select a Genre or Region from the Search and click GO
  • Select the Venues tab located at the top of the page or click here to take you to the Venues Map page.
  • Click on the Island to view the Venues in that region.
  • You can also click on each venue listing to view more information.
  • Some pages may contain a seating map for that venue. As seating arrangements may change without notice, the Venue Maps should be used as a guide only.
  • Select the Agencies tab.
  • Click on an Island to view a list of our Agencies in that region.
What's New on the Ticketek Website
We have changed our website to enhance your experience and provide you with even more of the latest information on the biggest stars and events. The website uses the latest technology to provide you with greater interaction, as well as the tools to keep you connected with your friends.
The Ticketek website has a completely new look and promises to give you what you want plus more:
  • More entertainment information on the biggest stars and the best venues giving you the ability to play videos and view images of your favourite stars
  • More social networking features such as Ticketek's Invite A Friend and Reserve A Seat
  • Better customer experience through clarity of layout, making it easier to purchase tickets and navigate throughout the website
  • More interaction and functionality with faster and intuitive navigation
  • More chances to win, with our one-stop-shop for competitions
No, the URL will remain the same www.ticketek.co.nz
Your username and password will remain the same.
No, the payment process will be exactly the same. The payment experience has been streamlined to make it easier to use and more visually coherent.
Yes, the following navigational features have been added:
  • Search feature includes an integrated calendar
  • The most popular genres are listed across the home page as tabs
  • Related links – provides additional deep links to other related websites
  • Main navigation has been significantly improved by use of tabs and drop down boxes
Please complete the Contact Us form located on the website under Help.
The website integrates social networking features such as the recently launched Reserve A Seat and Invite A Friend. These social networking features provide you with the tools to share your interests among your circle of friends, and even reserve seats (for events where Reserve A Seat is available).
Web 2.0 refers to the generation Internet-based services - such as social networking sites, wikis and communication tools. Web 2.0 is an interactive service that lets people collaborate and share information online in ways previously unavailable (Two way interaction).
The event page will give you the following options to share an event:
  • Tell a Friend
  • Share on Facebook
  • DIGG it
  • Post to del.icio.us
The latest version of Flash Player is required to play video/audio. You can download your free version of Flash Player from Adobe Acrobat and click on "download now".
Please note, not all events will have video. For events where video is available for viewing, here is how to use it:
  • From the Home page:
    • Select event
    • Select the Gallery tab
    • Click on the Video button and,
    • Click on the play button (triangle shape circled)
  • From the event page:
    • Click on the Video button and,
    • Click on the play button (triangle shape circled)
No. Venue and promoter copyright laws prohibit the download of videos.
Please note, not all events will have an image gallery. To view images use the following steps:
  • Select the event
  • Click on Gallery tab
  • Click on Photos button
  • Click on Thumbnail to enlarge pictures
The website has been designed to be compatible with both PC and MAC platforms using the following browsers:
  • Microsoft Internet Explorer
  • Safari
  • Firefox
  • Opera
Refer to the Ticketek website FAQs to answer your question.
Complete the Contact Us form located on the website under Help.
Buying Tickets on the Ticketek Website
To purchase tickets online, you must be a member of My Ticketek. If you're not currently a member Join My Ticketek now! It's a FREE online membership that offers a multitude of benefits.
Find the event you're looking for.

Tips for Searching
  • Choose any of the home page genre tabs to see a selection of recommended events. Click on an image or link to buy tickets or for more information; OR
  • Type in a keyword or event name in the 'Search' field and click 'Go'. A list of events matching your search criteria will be displayed; OR
  • Select a show type from the 'Genre' drop-down menu and click 'Go'; OR
  • Select a region from the 'Region' drop-down menu and click 'Go'; OR
  • Use the calendar feature to select a performance date and click 'Go'.
When you find the event you wish to purchase tickets for, click on 'Buy Now' to purchase a ticket.
  • Select your preferred Venue/Location and your preferred Date and Performance Time.
  • Check that all details are correct, select the number of tickets you wish to purchase and choose your preferred delivery method.
Then continue to the Purchase Payment page.
The Payment Form will display detailed information on your ticket purchase. If this is the first time you have purchased tickets at ticketek.co.nz, you will be requested to enter your address to complete your ticket purchase.
You will be asked to review and accept the Ticketek Online Terms of Sale before proceeding with the transaction. To complete your ticket purchase click on the 'Submit Payment' button.

Important Note: If your order is not completed in 10 minutes, the tickets will be released back for sale. If you leave the Payment Form during your transaction, your tickets may automatically be returned to general sale if you do not go back and complete your purchase before the end of this 10 minute period.
After successfully completing your purchase, you will be presented with a ticket confirmation page and an email will be sent to your registered email address confirming the details of your transaction.

If you experience any difficulties purchasing tickets online, please contact us.
Seat Allocation - Including wheelchair access, stage views and locating a seat
When you book online you cannot choose the location of your seat. We sell tickets on a "next best available" seating system. This means that for each event, tickets become available in order of best seating according to the promoter.

When you make your booking, the tickets allocated to you are the best available in your chosen category at that time.

Please be advised that we act as a ticket-selling agent on behalf of venues and promoters. We have little or no involvement with decisions regarding price. All seats are sold in good faith and in accordance with direction from the event promoter.
Restricted (or obstructed) view refers to seats that have restricted viewing of the stage or event. The obstruction varies in different venues.
If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating please contact us on 0800 TICKETEK (0800 842 538).

Alternatively you can contact us online.

Most special seating arrangements need to be done through the venue directly. Where possible we will book the tickets for you or advise how to proceed.
On some occasions seats are released closer to the event. Promoters sometimes request that a number of tickets be held for promotional purposes. These tickets are released when not required by the promoter and generally given to us to sell to the public. We are the ticketing sales agent selling on behalf of promoters and according to their instructions. There are no guarantees.
My Ticketek Account - Including registration, managing preferences and updating your details
  • Select the My Ticketek tab located at the top of the page
  • Then select Join Now.
  • You can also subscribe to receive the My Ticketek weekly email newsletter and special offers. Simply tell us what you're interested in and we will keep you in the know!
  • Don't forget, you can update your account by returning to the My Ticketek area.
To update your email address details:
  • Select the My Ticketek tab located at the top of the page
  • Then login with your existing email address and password.
  • Once you have logged in, update your information.
  • Once completed click on Update to save changes.
  • Login to your My Ticketek account using your complete email address and existing password
  • From the My Ticketek menu, click on Change Password.
  • Enter the required information in the fields provided.
  • Click on Update to save the changes you have made.
If you are a My Ticketek member and you would like to unsubscribe:
  • Click on the My Ticketek tab located at the top of the page
  • Click unsubscribe.
  • Once you have updated your details click on unsubscribe to confirm.
To stop receiving the online email newsletter:
  • Click on the unsubscribe link located at the bottom of the email.
Subscribe to receive My Ticketek email and SMS and you can be the first to find out about the latest Special Offers, exclusive online presales and receive the weekly Ticketek Newsletter for all the latest entertainment news.

If you are a My Ticketek member and you would like to subscribe:
  • Click on the My Ticketek tab located at the top of the page
  • Click Update Details
  • Select your genre preferences
  • Tick the boxes to select the communications you would like to receive
  • Once you have updated your details click on update to confirm.
If you have several My Ticketek logins with the same personal details you may find that some of them are no longer working.

If so, you can:
  • Click on the My Ticketek tab located at the top of the page
  • Click Forgotten your password
  • Enter each of your known My Ticketek logins and click Send
  • If this succeeds for one of your logins, please use that email address to access My Ticketek
  • If you're unable to find a My Ticketek login please click here to join My Ticketek
Ticket Delivery
Delivery Conditions: Please note, General Admission tickets can only be delivered via the courier option as they cannot be replaced if lost in the post. All courier addresses must be delivered to a business or street address. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. There are three delivery options:
Collection Conditions: As part of the terms of sale, the only person authorised to purchase tickets is the credit card holder. Tickets will not be issued to persons other than the credit card holder. You are required to present your credit card and photo I.D. to collect tickets. If you have purchased concession tickets, you are also required to present a valid concession card.
About ezyTicket™
ezyTicket offers you the ultimate convenience when you book selected events online! Your ezyTicket is emailed to you so you can print them at your convenience. Each ezyTicket has a uniquely encrypted barcode to validate entry to events and allow for detection of counterfeit tickets.
To purchase an ezyTicket you must have:
  • Web Browsers: Microsoft Internet Explorer 5.5 or higher and Firefox 1.0 or higher for PC, Safari 1.3 or higher for Mac.
  • ezyTicket must be purchased from our website. Caution: Do not accept an ezyTicket from an unknown party as they may not be legitimate.
  • ezyTicket is currently available for selected events only.
To print an ezyTicket you must have:
  • Adobe Reader version 6.0 or above (version 8.0 is recommended). You can get Adobe's latest version of this program, FREE of charge here.
  • Standard ink-jet or laser printer with resolution of 300dpi or higher.
  • Please note that colour printing is NOT required.
If you are registered to a Hotmail account as a My Ticketek member, please note the following tips to ensure that you receive your ezyTicket(s) without delay:
  • If you have a junk mail filter on your hotmail account, please ensure that the following email addresses are added to your Safe List: confirmation@ticketek.co.nz, online@ticketek.co.nz and ezyticket@ticketek.co.nz. If they are not added, your ezyTicket(s) may be moved to the Junk Mail folder of your Hotmail account and automatically deleted after 7 days.
  • Each ezyTicket attachment size is anywhere between 40KB - 105KB so please ensure that you have enough storage space in your Hotmail account to receive an email of that size.
In order for your ezyTicket to arrive in your inbox with the ezyTicket attachment please follow the instruction prior to purchasing:
  • Go to the Tools menu.
  • Choose Options and go to the tab labelled Security.
  • Uncheck the box next to the following: "Do not allow attachments to be saved or opened which may potentially be a virus".
Your ezyTicket(s) will be always be attached in PDF format. An ezyTicket file name will look like: 22522-1.pdf.
The Preview software shipped with Mac OSX is unable to display the ezyTicket barcode information. If you are a Mac user you will need to:
  • Choose to save your ezyTicket file(s) to disk.
  • Open your ezyTicket using Adobe Reader version 6.0 or above (version 8.0 is recommended).
  • Print your ezyTicket.
How to Buy Tickets When You are Overseas
Yes, anyone can become a My Ticketek member and buy tickets no matter which country you are located in.

Please note: The My Ticketek member must be the credit card holder when booking tickets online.
When booking from overseas, we recommend you choose either of the delivery options below when they are available:
  • ezyTicket – your ticket is emailed to you in PDF format.
  • Venue/City Box Office – collect tickets when you arrive in New Zealand. To find out more about ticket collection points click here.
Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit.

Please note: Tickets purchased over the internet cannot be posted overseas.
We recommend you choose Ticketek's ezyTicket (where available) or Venue/City Box Office Collection.
No. At this time Ticketek NZ cannot post tickets overseas.

Please note: General Admission tickets may not be able to be replaced if lost in transit.
Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section.
Reserve A Seat
Reserve A Seat allows My Ticketek Customers to place a limited number of adjacent seats for their friends after they have purchased their own seats. This makes it easy for someone to organise a group of friends to attend an event without the hassle of paying upfront.
The My Ticketek customer selects the event, purchases their own tickets, selects the number of tickets to place on hold, then enters their friends email details onto the Ticketek on-line email pro-forma. Once the transaction is completed, Ticketek sends an email invitation to up to twenty of the customers nominated friends, who then purchase their own seats reserved for the group.
Yes, Reserve A Seat is available to My Ticketek Customers for selected shows where it has been enabled.
No, Reserve A Seat is only available for selected shows where it has been enabled.
My Ticketek customers can purchase and hold seats in any combination up to the ticket limit for the event. For example, if the ticket limit for an event is ten tickets the My Ticketek customer could buy two and hold eight, buy four and hold six and so on.
The My Ticketek customer can invite up to 20 of their friends for their held seats. The number of seats placed on hold does not affect the number of invitations that can be sent.
The hold period will be configured (in minutes) on an individual basis for each show. Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days.

When a My Ticketek customer places seats on hold Ticketek will clearly identify how long their seats will be held for. When the customers friends receive their invitation email it will clearly indicate the date and time at which their held seats will expire.
Seats cannot be held within 24 hours of online sales stopping for an event. For example, if the configured hold period is 48 hours and the event goes off sale in 30 hours, it will only be possible to hold seats for 6 hours, not 48.
These two features are very similar. The key difference is that Reserve A Seat places adjacent seats on hold for the invitees, whereas Invite A Friend does not. To avoid any confusion we have decided to disable Invite A Friend when the My Ticketek customer uses Reserve A Seat for a particular transaction.
Every few minutes the system will check for holds that have expired without being purchased by invitees. The seats will be made immediately available for sale automatically.
No. Placing seats on hold and redeeming them is limited to online transactions only.
Held seats are sold on a first-in basis. An invitee purchasing seats can select up to the maximum seats currently remaining for the group. For example, if eight seats were placed on hold and two have already been purchased, the next My Ticketek Customer can buy between 1 and 6 seats.
The website only allows one invitee from a group to purchase at a time. This ensures that the group remains together when purchasing seats by avoiding the following scenario:
  1. Invitee A starts purchasing two seats from hold. They will be assigned the seats nearest the original purchaser.
  2. Invitee B starts purchasing two seats from hold. They will be assigned the next two seats along (next to Invitee A).
  3. Invitee A changes their mind and does not proceed with their purchase.
  4. Invitee B purchases the two seats they were assigned at step (b).
  5. If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split.
Invite A Friend - All the information on how to invite your friends to events
The email you received was sent to you by one of your friends when they purchased tickets for an event through the Ticketek website.
No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member.
An invitation does not guarantee ticket availability. The allocation for this show may have been exhausted.
This may be due to:
  • The show may have been cancelled.
  • The event may have finished.
There are a number of reasons why an email does not reach its recipient, including:
  • There is a spelling mistake in the email address.
  • The email account that the message has been sent to is full.
  • The email account that the message has been sent to is cancelled.
  • There was a problem with the email server that the message was sent to.
Online Auction Sites & Scalping - The cans and cannot do's with Ticketek tickets
Selling tickets for above their face value via auction sites or any other unauthorised means is in breach of Ticketek's Terms and Conditions of Sale. Any customers found to be in breach of these Terms and Conditions may have their tickets cancelled, their My Ticketek account closed and their credit card black-listed by Ticketek.

If you can't attend an event for legitimate reasons and want to sell your ticket via an online auction site, Ticketek will not object to your sale as long as the selling price is no more than the face value of the ticket. For example, you can use trademe.co.nz's Buy Now function as long as the ticket price is set at face value or below.
Anyone who buys tickets for more than their face value via auction sites such as trademe.co.nz runs the risk of being turned away at the event because those tickets may be invalid, or they may not be authentic Ticketek tickets.
Ticketek seeks to cancel tickets sold for a profit to counter the growing threat of scalping which limits the general public's access to affordable tickets. The policy of cancelling tickets reduces the market for scalping which provides a disincentive to any unauthorised reseller to breach our Terms and Conditions of Sale.

Every ticket that Ticketek cancels is put back on sale to the general public at its original price.
Ticket scalping reduces the pool of tickets available to the general public, undermines the public's confidence in the ticketing process, and compromises event promoters' ability to appeal to broad audiences and ensure equal distribution of tickets to genuine fans.

To counter this unfair practice, Ticketek, in conjunction with the event promoter, reserves its rights to cancel scalped tickets without refund and to resell them at their original price through authorised sales channels.
Ticketek is serious about combating scalpers and conducts the follow practices to protect you, the genuine fan and help educate you about the risks:
  • It continues to invest heavily in resources and technology to detect and prevent scalpers from acquiring tickets.
  • It actively monitors online auction sites and uses sophisticated techniques to identify scalpers and cancel their tickets.
  • When Ticketek determines a scalper's identity and the scalper has been acting in breach of Ticketek's standard Terms and Conditions of Sale, it terminates their account, cancels any tickets they have bought in breach of the Terms and Conditions of Sale, and puts them back on sale to the general public.
  • Ticketek works closely with promoters, venues and industry organisations to identify operational, technological and legislative solutions to the scalping issue.
Unfortunately, online auction sites do not take responsibility for checking fraudulent activity in regards to the selling of tickets on their site, nor can they guarantee the legitimacy of a ticket seller.

Once a customer has transacted with a scalper there is nothing Ticketek can do.
If you purchased the tickets for more than their face value, there is a real risk that your tickets will have been cancelled or that they are invalid because they are not authentic Ticketek tickets.

Ticketek can only discuss the details of a ticket, including its validity, with the original ticket purchaser. If you are turned away at the event, you must communicate with the person you bought the ticket from in regards to a refund.

While we understand that it can be frustrating when events sell out quickly, we strongly recommend that you do not buy tickets from scalpers because you could end up buying an invalid ticket.
General FAQs - General information about Ticketek
  • To purchase more than one set of tickets to multiple events, click on the "select more tickets" button on the Payment Form.
  • You will then be able to add more tickets to your shopping basket and pay for all tickets at once.
  • In some cases, you will only be able to purchase one set of tickets to a popular event to ensure equitable distribution of tickets to the general public.
  • If an event is cancelled or postponed you will need to contact Ticketek for a refund.
  • In most cases, tickets must be returned to the place where they were purchased.
  • If you purchased online or through our call centre please contact Customer Service for further assistance.
  • For popular events a time limit of 10 minutes is given for all people accessing the website. Once people leave the site more people gain entry. This ensures fair access for customers to buy tickets.
  • Once you have selected your ticket(s), there is a time limit of 10 minutes for you to pay for them. After this time they are released for general sale.
  • If your session time expires, you will receive a notification and will be required to access the site again.
To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. Group discounts may be offered but do not apply to all events. Group Bookings are available for selected events and are subject to availability.

Click here to be taken to the Groups page.
Ticketek Gift Vouchers are available through Ticketek Agencies, Call Centres and Online, and can only be redeemed at Ticketek Box Offices and Agencies. Click here for more information on Gift Vouchers.
As a condition of sale, there are no refunds, exchanges or cancellations once the booking is complete except in accordance with applicable laws in the region of purchase. Please refer to Ticketek's Terms of Sale for further information or contact us for further assistance.
If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. When attending the event ensure you can present your card on request.

Please note that the sale of concession tickets through any of Ticketek's sales channels, whether Call Centres or the Internet, may be restricted by the promoter of the event. Concession tickets can always be purchased from your nearest Ticketek Agency, provided they are available.
General Admission (GA) is a term used to describe a venue where there is no reserved seating for patrons. As a result, strict operating procedures are adhered, to ensure security and crowd control of the event.

Tickets purchased to General Admission events cannot be refunded should they be lost. Ticketek will very rarely permit GA tickets to be distributed via regular mail thus only the delivery option courier is available for General Admission tickets.
Your Question Not Answered?
If your question has not been answered, please ensure to firstly refer to Ticketek Help - Top FAQ above. If your question is still not answered, please complete the contact form and Ticketek will endeavour to contact you shortly.

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